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FAQ

1 Direct Marble & Granite

1.1 Who are we?

1.2 How can I contact you?

1.3 Telephone opening hours

1.4 Trade Accounts

2 Security & Privacy

2.1 How do I know my transaction is secure?

2.2 How are my details treated?

2.3 How do you deal with Fraud?

3 Returns / Cancelled Orders

3.1 Product returns policy

3.2 How long does it take for you to refund my card?

3.3 I would like to cancel my order

4 Payment Details

4.1 What credit/debit cards do you accept?

4.2 How do I pay by cheque?

4.3 How do I pay by bank transfer?

4.4 Google Checkout

5 Delivery

5.1 How long does it take for my order to arrive?

5.2 How much does delivery cost?

5.3 How do I track my delivery?

5.4 Has my order been dispatched?

5.5 It's been more then 5 days and my order has not arrived!

5.6 My delivery has arrived damaged

6 Customer Accounts System

6.1 How do I change my delivery details?

6.2 How will my information be used?

6.3 How do I delete / cancel my account?

6.4 How do I change my password?

7 Checkout System

7.1 How do I add products to the basket?

7.2 What if I am unable to use the basket?

7.3 Do I need cookies?