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FAQ

1 Direct Marble & Granite

1.1 Who are we?
1.2 How can I contact you?
1.3 Telephone opening hours
1.4 Trade Accounts

2 Security & Privacy

2.1 How do I know my transaction is secure?
2.2 How are my details treated?
2.3 How do you deal with Fraud?

3 Returns / Cancelled Orders

3.1 Product returns policy
3.2 How long does it take for you to refund my card?
3.3 I would like to cancel my order

4 Payment Details

4.1 What credit/debit cards do you accept?
4.2 How do I pay by cheque?
4.3 How do I pay by bank transfer?
4.4 Google Checkout

5 Delivery

5.1 How long does it take for my order to arrive?
5.2 How much does delivery cost?
5.3 How do I track my delivery?
5.4 Has my order been dispatched?
5.5 It's been more then 5 days and my order has not arrived!
5.6 My delivery has arrived damaged

6 Customer Accounts System

6.1 How do I change my delivery details?
6.2 How will my information be used?
6.3 How do I delete / cancel my account?
6.4 How do I change my password?

7 Checkout System

7.1 How do I add products to the basket?
7.2 What if I am unable to use the basket?
7.3 Do I need cookies?


FAQ : Direct Marble & Granite



Who are we?
Direct Marble & Granite Ltd established in early 2008 has since seen a rapid increase in sales and customer satisfaction. The knowledge and experience we have gained in the past year will help us to greately improve the customer shopping experience and allow us to offer a much greater variety of quality products at affordable prices in 2009. In hard economic times such as this we have understood that consumers need a helping hand, this has committed us to stay focused on providing products at affordable prices and still maintaining exceptional customer satisfaction. We are regularly updating the site to ensure we provide the best possible service.

How can I contact you?
You can call the sales team freephone on 0800 11 234 76 or leave a messege via the ticket desk, it can be found here.

Telephone opening hours
Our dedicated sales team are available to help 7 days a week, you can call free phone on 0800 11 234 76. Mon: 8am - 8pm Tue: 8am - 8pm Weds: 8am - 8pm Thurs: 8am - 8pm Fri: 8am - 8pm Sat: 9am - 5pm Sun: 9am - 5pm You can order over the telephone during opening hours, the online order system is available 24/7.

Trade Accounts
We are currently working on the trade accounts system, for all trade enquiries please contact us via the ticket desk.