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FAQ

1 Direct Marble & Granite

1.1 Who are we?
1.2 How can I contact you?
1.3 Telephone opening hours
1.4 Trade Accounts

2 Security & Privacy

2.1 How do I know my transaction is secure?
2.2 How are my details treated?
2.3 How do you deal with Fraud?

3 Returns / Cancelled Orders

3.1 Product returns policy
3.2 How long does it take for you to refund my card?
3.3 I would like to cancel my order

4 Payment Details

4.1 What credit/debit cards do you accept?
4.2 How do I pay by cheque?
4.3 How do I pay by bank transfer?
4.4 Google Checkout

5 Delivery

5.1 How long does it take for my order to arrive?
5.2 How much does delivery cost?
5.3 How do I track my delivery?
5.4 Has my order been dispatched?
5.5 It's been more then 5 days and my order has not arrived!
5.6 My delivery has arrived damaged

6 Customer Accounts System

6.1 How do I change my delivery details?
6.2 How will my information be used?
6.3 How do I delete / cancel my account?
6.4 How do I change my password?

7 Checkout System

7.1 How do I add products to the basket?
7.2 What if I am unable to use the basket?
7.3 Do I need cookies?


FAQ : Payment Details



What credit/debit cards do you accept?
We accept all major credit and debits cards including Mastercard, Visa, Visa Debit (Delta), Switch & Maestro, Solo and Visa Electron All online payments are made using Google Checkout, it is 100% safe and secure and no credit card information is passed on to us. The website amd Google use a 128-bit data encryption. PLEASE NOTE: If you are an existing Google Checkout user please ensure all payment and delivery details are correct to avoid any delay in dispatch. We do not accept American Express Cards.

How do I pay by cheque?
To order by cheque, please add the items to cart and print the cart page and post with payment to: Direct Marble & Granite Ltd And return to: Sales Department 29 Fairlands Avenue Thornton Heath Surrey CR7 6HD

How do I pay by bank transfer?
If you wish to pay by bank transfer, please contact us for payment details.

Google Checkout
Buying with Google Checkout Shop faster and safer online with Google Checkout. 1. Use one login everywhere. With Google Checkout you can quickly and easily buy from stores across the web and track all your orders and delivery information in one place. 2. Shop with confidence. Our fraud protection policy covers you against unauthorised purchases made through Google Checkout, and we don't share your purchase history or full card number with sellers. 3. Control spam. You can keep your email address confidential, and easily turn off unwanted emails from stores where you use Google Checkout.