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FAQ

1 Direct Marble & Granite

1.1 Who are we?

1.2 How can I contact you?

1.3 Telephone opening hours

1.4 Trade Accounts

2 Security & Privacy

2.1 How do I know my transaction is secure?

2.2 How are my details treated?

2.3 How do you deal with Fraud?

3 Returns / Cancelled Orders

3.1 Product returns policy

3.2 How long does it take for you to refund my card?

3.3 I would like to cancel my order

4 Payment Details

4.1 What credit/debit cards do you accept?

4.2 How do I pay by cheque?

4.3 How do I pay by bank transfer?

4.4 Google Checkout

5 Delivery

5.1 How long does it take for my order to arrive?

5.2 How much does delivery cost?

5.3 How do I track my delivery?

5.4 Has my order been dispatched?

5.5 It's been more then 5 days and my order has not arrived!

5.6 My delivery has arrived damaged

6 Customer Accounts System

6.1 How do I change my delivery details?

6.2 How will my information be used?

6.3 How do I delete / cancel my account?

6.4 How do I change my password?

7 Checkout System

7.1 How do I add products to the basket?

7.2 What if I am unable to use the basket?

7.3 Do I need cookies?

FAQ : Delivery

How long does it take for my order to arrive?

Unless otherwise agreed delivery shall take place kerbside at the address supplied by the buyer within 3-5 working days.

How much does delivery cost?

Delivery starts from just £5 and is subject to goods ordered. The delivery charge is calculated and shown at checkout.

How do I track my delivery?

You may track the order using Google Checkout, once logged in you can track processing and dispatch.

Has my order been dispatched?

The moment an order is sent to warehouse the status changes to processing. Once prepared and ready for dispatch, the status is updated to dispatched and a confirmation email is sent. You may also track this process within Google Checkout.

It's been more then 5 days and my order has not arrived!

Once dispatched orders usually take 3-5 working days to arrive. If they do not arrive after this period please contact us.

My delivery has arrived damaged

The customer must inform us of any damage to goods immediately after the order being received. Any visible damage should be reported to us and detailed on the delivery note. (If possible, have it written on your copy and signed by the driver as proof) If goods have been opened we will not accept them.