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FAQ

1 Direct Marble & Granite

1.1 Who are we?
1.2 How can I contact you?
1.3 Telephone opening hours
1.4 Trade Accounts

2 Security & Privacy

2.1 How do I know my transaction is secure?
2.2 How are my details treated?
2.3 How do you deal with Fraud?

3 Returns / Cancelled Orders

3.1 Product returns policy
3.2 How long does it take for you to refund my card?
3.3 I would like to cancel my order

4 Payment Details

4.1 What credit/debit cards do you accept?
4.2 How do I pay by cheque?
4.3 How do I pay by bank transfer?
4.4 Google Checkout

5 Delivery

5.1 How long does it take for my order to arrive?
5.2 How much does delivery cost?
5.3 How do I track my delivery?
5.4 Has my order been dispatched?
5.5 It's been more then 5 days and my order has not arrived!
5.6 My delivery has arrived damaged

6 Customer Accounts System

6.1 How do I change my delivery details?
6.2 How will my information be used?
6.3 How do I delete / cancel my account?
6.4 How do I change my password?

7 Checkout System

7.1 How do I add products to the basket?
7.2 What if I am unable to use the basket?
7.3 Do I need cookies?


FAQ : Customer Accounts System



How do I change my delivery details?
Please contact us immediately with your order number. Once the order is dispatched we can not change details. We request all customers double check the delivery details are correct when the order confirmation is recieved.

How will my information be used?
We do not sell or pass on any customer information.  We will not call you for marketing purposes.  We are registered with the information commissioner and all information will eventually be removed as per the requirements of the data protection act.

How do I delete / cancel my account?
We are unable to delete accounts as records have to be kept for accounting purposes. You can however cancel your Google Checkout account at any time within the Google admin panel. You can select 'No' if you do wish to receive marketing emails from us.

How do I change my password?
Your password has to be changed using the Google Checkout admin panel.