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FAQ

1 Direct Marble & Granite
1.1 Who are we?
1.2 How can I contact you?
1.3 Telephone opening hours
1.4 Trade Accounts

2 Security & Privacy
2.1 How do I know my transaction is secure?
2.2 How are my details treated?
2.3 How do you deal with Fraud?

3 Returns / Cancelled Orders
3.1 Product returns policy
3.2 How long does it take for you to refund my card?
3.3 I would like to cancel my order

4 Payment Details
4.1 What credit/debit cards do you accept?
4.2 How do I pay by cheque?
4.3 How do I pay by bank transfer?
4.4 Google Checkout

5 Delivery
5.1 How long does it take for my order to arrive?
5.2 How much does delivery cost?
5.3 How do I track my delivery?
5.4 Has my order been dispatched?
5.5 It's been more then 5 days and my order has not arrived!
5.6 My delivery has arrived damaged

6 Customer Accounts System
6.1 How do I change my delivery details?
6.2 How will my information be used?
6.3 How do I delete / cancel my account?
6.4 How do I change my password?

7 Checkout System
7.1 How do I add products to the basket?
7.2 What if I am unable to use the basket?
7.3 Do I need cookies?

FAQ : Checkout System


How do I add products to the basket?
Using our checkout system is very simple. Find the product your looking to buy and click the add to basket button. Simple! You can also keep track of what you have added to checkout using the mini basket on the right. All you need to do then is click the Google Checkout button and enter your details. You may need to create your login if these have not already been set up.

What if I am unable to use the basket?
You can also order our products by cheque or bank transfer.

Do I need cookies?
Yes. Our checkout system will only work on computers that have cookies enabled. Cookies enable your computer to remember the items you have added to the cart. They do not store anything else and we do not use it for tracking or monitoring.
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