Tiles Collection
Basins, Sinks & Taps
Heating
FAQ : Security & Privacy
How do I know my transaction is secure? |
| All order processing takes place over a secure 128-bit server. Look out for the little yellow padlock in the botton right hand corner of the status bar. We have integrated Google Checkout as it is the most secure and safest way to order online. We want our customers to feel secure when placing their order.
All payments/card processing systems and procedures are to industry guidelines and standards.
We do not save payment details in the customer control panel, you will need to re-enter payment details each time you order. This is already linked to your Google Checkout account.
All information on our website is 100% certified using 128bit encryption provided by GeoTrust. |
How are my details treated? |
| We do not sell or pass on any information about our customers. All details are kept encrypted and secure.
We are registered with the UK Information Commissioner and our procedures comply fully with the Data Protection Act.
Rest assured that by ordering with us, your email address will be safe from email spammers/marketing companies. We do not even transfer customer information between our other businesses for marketing purposes. |
How do you deal with Fraud? |
| We take fraud very seriously and maintain a 0% tolerance. We have invested a considerable amount in the latest fraud detection and prevention software. All orders are automatically searched against the electoral register. Possible fraudulent orders are checked against a known risk list maintained by SafeSite.
We reserve the right to cancel orders without warning or reason.
Orders that are fraudulent are passed to the relevant authorities. Where we feel it is appropriate, we will pursue fraud cases privately. |
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