Terms & Conditions
1. Definitions
Under the terms and conditions of sale set out below:
a) "The company" means Direct Marble & Granite Ltd
b) 'The buyer" means the corporation, firm, company, institution, person or persons to whom a quotation is made or to whom goods are sold by the company.
c) "goods" mean product(s) or service(s) supplied by the company under this contract.
2. General
Any order accepted by the company whether or not it is based on or results from this or any other quotation or tender given by the Company is deemed to incorporate these terms and conditions: No variation or modification of or substitution for these terms and conditions (even if included in or referred to in the document placing the order) shall be binding on the Company unless specifically accepted by the Company in writing.
We may refuse to accept an order
(a) where goods are not available
(b) where we cannot obtain authorisation for your payment
(c) if there has been a pricing or product description error
(d) if you do not meet any eligibility criteria set out in our terms and conditions
(e) for any other reason at our sole discretion
4. Promotionals & offers
All special offer prices are valid for a limited time only, special offer prices are available subject to availability.
Promotions are valid as 1 per household or order, whichever is relevant to the promotion at time of ordering. All cash back, vouchers and credit due will be settled within 30 days of order completion.
All promotions, special offers, vouchers and discounts as subject to change without notice, we reserve the right to refuse all or any promotion or voucher without reason. Special offer prices stated at time of ordering will be honoured.
Any 3rd party promotions will be allowed subject to permission by yourself, we agree not to sell your information or pass it on without prior consent. By placing an order you agree to these terms and conditions, you may opt-out by informing us in writing anytime.
4. Validity of quotation
Unless amended or withdrawn the company's quotation is open for acceptance for the period stated therein or where no period is stated for 30 days after the date thereof. The company's quotation is not an offer but merely an invitation to the buyer to make an order for goods under the terms and conditions of the quotation.
Change of requirements means change of quotation.
5. Cancellation & returns
(a) You may withdraw from this agreement at any time up to 7 days before we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost.
The goods must be returned to us in perfect condition, with the original undamaged packaging. If any damages occur during transit the customer is responsible in full and a refund will not be given. The total amount to be refunded will be the price paid less any charges.
Please note: we will require proof of the above with images of the packaging.
If you wish to return the goods to us after we have delivered you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost. There will be an additional administration charge of 20% on the goods returned. This charge is on behalf of our distributors and can not be waived.
(b) Requests for an exchange of goods resulting from an error by the customer will be accepted with an administration charge of £25. In such circumstances, we will not charge for re-delivery.
Conditions (a) and (b) under clause 4 do not include natural stone products and bespoke products. This exclusion is tiles, worktops, enclosures, fireplaces, accessories and all goods deemed apporpriate.
Bespoke products can no be returned, tiles. shower trays, basins and all other non-bespoke natural stone products carry a 15% administration fee.
We will reimburse any amounts you have paid to us within 7 days of return of the goods, having deducted any return costs and administration fees if applicable.
6. Prices & fulfillment
Prices are subject to alteration or withdrawal without notice. Orders can only be accepted subject to the condition that goods will be invoiced at prices ruling on the date of dispatch from warehouse unless otherwise stated on an official quotation of the Company.
In the event that the original requested order is not available the company reserves the right upgrade the buyers order to the nearest available equivalent. Such an upgrade/amendment will be without charge to the buyer.
If the buyer wishes to cancel the order they must inform us in writing. We endevour to authorise this refund payment within 48 hours of request to the original payment method.
7. Delivery
Unless otherwise agreed delivery shall take place kerbside at the address supplied by the Buyer. If by reason of the Buyer's default the goods are not taken up or delivered by the date specified in the contract, the Company may either treat the contract as repudiated or alternatively store the goods at the Buyer's risk and expense. Estimates of delivery dates and times are to be regarded as approximate only and the company accepts no liability for any loss, injury, damage or expenses as a result of or consequent to any delay in delivery of goods. Delay due to circumstances outside the control of the company shall not entitle the customer to cancel any order or refuse to accept delivery. Offers for delivery from stock are made subject to goods remaining unsold on receipt of payment confirmation. In the event the goods become unavailable before payment is confirmed the company is obliged to dispatch the nearest like for like product. The company is under no contract or obligation to supply unavailable stock.
Deliveries are Mon to Fri 8am - 6pm unless otherwise stated. Saturdays may be negotiated by special arrangement and cost.
We strongly advise customers thoroughly check their order once it has arrived. We must be informed of any discrepancy in the order within no later than 48 hours of the delivery. After this period we will not accept, under any circumstances, liability.
DO NOT sign as accepted if damage if physically seen, please note carefully as we may not be able to accept any claims for damages if the delivery note has been signed, in this instance, inform the driver and sign as "accepted with damage".
ALL CLAIMS FOR DAMAGE will require photographic evidence to pass to our chosen courier/pallet delivery service. Unfortunately this is not our policy and claims may become void if not presented when requested.
You may send us evidence of the damage by email, mobile message or post. Evidence must be presented within no later than 72 hours.
8. Payment (for worktops)
Template/installation dates and times are to be regarded as approximate only amd may be subject to change without immediate notice, the company accepts no liability for any loss, injury, damage or expenses as a result of or consequent to any delay in installation. Delay due to circumstances outside the control of the company shall not entitle the customer to cancel any order or refuse to make payment.
A 50% deposit is payable following confirmation of quotation. Price may vary if requirements change. Payment may be made by credit or debit card, cleared cheque or cash. No fabrication or deliveries will take place until the company receives such payment. Should payment not be made by such date or if the buyer is in default as regards payment under this contract with the company, the company reserves the rights:
a) to suspend deliveries under this contract for so long as the default continues
b) to serve notice on the Buyer that if sums due under this contract are not paid within 7 days the Company shall be entitled to treat this contract as repudiated or
c) to sue for the price, notwithstanding that property in the goods has not passed to the buyer
All outstanding balance is required to be paid on completion, on the day, in full.
Should a full payment for the remaining balance not be made the buyer is in default as regards payment under this contract with the company, the company reserves the rights:
a) to request the payment is cleared within 14 working days starting on day of completion
b) b) to serve notice on the Buyer that if sums due under this contract are not paid within 7 days thereafter the Company shall be entitled
c) to sue for the price, on the understanding that the terms of contract have been met by the company in full.
This contract becomes legally binding once the company has accepted a deposit from the customer.
The customer, by law, is required to be fair on completion, and pay promptly if everything contracted for has been completed satisfactorily.
Disclaimer
©Copyright Direct Marble & Granite Ltd. 2008-2010. All rights reserved. Details given on the website are as accurate as possible at the time of entry. Geological variations will occur in natural material, particularly in colour and texture. No part of this website may be reproduced or transmitted in any form or by any means without the written permission of the copyright holder. All items are subject to availability. Any unauthorised re-production of this website will result in legal action being taken by the company. E&OE.
Under the terms and conditions of sale set out below:
a) "The company" means Direct Marble & Granite Ltd
b) 'The buyer" means the corporation, firm, company, institution, person or persons to whom a quotation is made or to whom goods are sold by the company.
c) "goods" mean product(s) or service(s) supplied by the company under this contract.
2. General
Any order accepted by the company whether or not it is based on or results from this or any other quotation or tender given by the Company is deemed to incorporate these terms and conditions: No variation or modification of or substitution for these terms and conditions (even if included in or referred to in the document placing the order) shall be binding on the Company unless specifically accepted by the Company in writing.
We may refuse to accept an order
(a) where goods are not available
(b) where we cannot obtain authorisation for your payment
(c) if there has been a pricing or product description error
(d) if you do not meet any eligibility criteria set out in our terms and conditions
(e) for any other reason at our sole discretion
4. Promotionals & offers
All special offer prices are valid for a limited time only, special offer prices are available subject to availability.
Promotions are valid as 1 per household or order, whichever is relevant to the promotion at time of ordering. All cash back, vouchers and credit due will be settled within 30 days of order completion.
All promotions, special offers, vouchers and discounts as subject to change without notice, we reserve the right to refuse all or any promotion or voucher without reason. Special offer prices stated at time of ordering will be honoured.
Any 3rd party promotions will be allowed subject to permission by yourself, we agree not to sell your information or pass it on without prior consent. By placing an order you agree to these terms and conditions, you may opt-out by informing us in writing anytime.
4. Validity of quotation
Unless amended or withdrawn the company's quotation is open for acceptance for the period stated therein or where no period is stated for 30 days after the date thereof. The company's quotation is not an offer but merely an invitation to the buyer to make an order for goods under the terms and conditions of the quotation.
Change of requirements means change of quotation.
5. Cancellation & returns
(a) You may withdraw from this agreement at any time up to 7 days before we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost.
The goods must be returned to us in perfect condition, with the original undamaged packaging. If any damages occur during transit the customer is responsible in full and a refund will not be given. The total amount to be refunded will be the price paid less any charges.
Please note: we will require proof of the above with images of the packaging.
If you wish to return the goods to us after we have delivered you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost. There will be an additional administration charge of 20% on the goods returned. This charge is on behalf of our distributors and can not be waived.
(b) Requests for an exchange of goods resulting from an error by the customer will be accepted with an administration charge of £25. In such circumstances, we will not charge for re-delivery.
Conditions (a) and (b) under clause 4 do not include natural stone products and bespoke products. This exclusion is tiles, worktops, enclosures, fireplaces, accessories and all goods deemed apporpriate.
Bespoke products can no be returned, tiles. shower trays, basins and all other non-bespoke natural stone products carry a 15% administration fee.
We will reimburse any amounts you have paid to us within 7 days of return of the goods, having deducted any return costs and administration fees if applicable.
6. Prices & fulfillment
Prices are subject to alteration or withdrawal without notice. Orders can only be accepted subject to the condition that goods will be invoiced at prices ruling on the date of dispatch from warehouse unless otherwise stated on an official quotation of the Company.
In the event that the original requested order is not available the company reserves the right upgrade the buyers order to the nearest available equivalent. Such an upgrade/amendment will be without charge to the buyer.
If the buyer wishes to cancel the order they must inform us in writing. We endevour to authorise this refund payment within 48 hours of request to the original payment method.
7. Delivery
Unless otherwise agreed delivery shall take place kerbside at the address supplied by the Buyer. If by reason of the Buyer's default the goods are not taken up or delivered by the date specified in the contract, the Company may either treat the contract as repudiated or alternatively store the goods at the Buyer's risk and expense. Estimates of delivery dates and times are to be regarded as approximate only and the company accepts no liability for any loss, injury, damage or expenses as a result of or consequent to any delay in delivery of goods. Delay due to circumstances outside the control of the company shall not entitle the customer to cancel any order or refuse to accept delivery. Offers for delivery from stock are made subject to goods remaining unsold on receipt of payment confirmation. In the event the goods become unavailable before payment is confirmed the company is obliged to dispatch the nearest like for like product. The company is under no contract or obligation to supply unavailable stock.
Deliveries are Mon to Fri 8am - 6pm unless otherwise stated. Saturdays may be negotiated by special arrangement and cost.
We strongly advise customers thoroughly check their order once it has arrived. We must be informed of any discrepancy in the order within no later than 48 hours of the delivery. After this period we will not accept, under any circumstances, liability.
DO NOT sign as accepted if damage if physically seen, please note carefully as we may not be able to accept any claims for damages if the delivery note has been signed, in this instance, inform the driver and sign as "accepted with damage".
ALL CLAIMS FOR DAMAGE will require photographic evidence to pass to our chosen courier/pallet delivery service. Unfortunately this is not our policy and claims may become void if not presented when requested.
You may send us evidence of the damage by email, mobile message or post. Evidence must be presented within no later than 72 hours.
8. Payment (for worktops)
Template/installation dates and times are to be regarded as approximate only amd may be subject to change without immediate notice, the company accepts no liability for any loss, injury, damage or expenses as a result of or consequent to any delay in installation. Delay due to circumstances outside the control of the company shall not entitle the customer to cancel any order or refuse to make payment.
A 50% deposit is payable following confirmation of quotation. Price may vary if requirements change. Payment may be made by credit or debit card, cleared cheque or cash. No fabrication or deliveries will take place until the company receives such payment. Should payment not be made by such date or if the buyer is in default as regards payment under this contract with the company, the company reserves the rights:
a) to suspend deliveries under this contract for so long as the default continues
b) to serve notice on the Buyer that if sums due under this contract are not paid within 7 days the Company shall be entitled to treat this contract as repudiated or
c) to sue for the price, notwithstanding that property in the goods has not passed to the buyer
All outstanding balance is required to be paid on completion, on the day, in full.
Should a full payment for the remaining balance not be made the buyer is in default as regards payment under this contract with the company, the company reserves the rights:
a) to request the payment is cleared within 14 working days starting on day of completion
b) b) to serve notice on the Buyer that if sums due under this contract are not paid within 7 days thereafter the Company shall be entitled
c) to sue for the price, on the understanding that the terms of contract have been met by the company in full.
This contract becomes legally binding once the company has accepted a deposit from the customer.
The customer, by law, is required to be fair on completion, and pay promptly if everything contracted for has been completed satisfactorily.
Disclaimer
©Copyright Direct Marble & Granite Ltd. 2008-2010. All rights reserved. Details given on the website are as accurate as possible at the time of entry. Geological variations will occur in natural material, particularly in colour and texture. No part of this website may be reproduced or transmitted in any form or by any means without the written permission of the copyright holder. All items are subject to availability. Any unauthorised re-production of this website will result in legal action being taken by the company. E&OE.
© 2009 Direct Marble & Granite Ltd